Service Level Agreement Dashboards
ctcLink Support:
- ctcLink Support
- ctcLink Accessibility
- ctcLink Enhancement Requests
- ctcLink Governance
- ctcLink Training
- Environment/Pillar Updates and Outages
- Jobs Currently Scheduled and Running
Data Services:
K-20 Education Network:
Legacy Applications:
Mailman eLists:
- Mailman eLists (listservs)
Software & Hardware Contracts:
First Response and Resolution
The following dashboards provide information on the First Response and Resolution Time metrics.
- Average First Response Time by Ticket Priority and Date Opened
- Average Time to Resolution by Ticket Priority and Date Opened
Ticket Metrics
The following dashboards provide information on metrics related to tickets.
